Events · Operations · Participant Experience

Helping organisers see their events through participants' eyes

More than 20 years delivering complex events, programmes and operations, combined with lived experience as a runner, cyclist and participant.

Independent participant experience reviews, event day observation and freelance event management support.

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What I Do

Three ways that experience gets put to work

My judgement and perspective have been built over two decades of making complex events work. These are the routes that expertise takes.

Participant Experience Review

Find the blind spots before participants do.

Registration process
Confirmation emails
Joining instructions
Website content
Participant communications

Explore the review

Event Day Observation

An independent set of eyes on the ground.

Arrival experience
Registration
Information flow
Volunteer interactions
Wayfinding & participant confidence

See how it works

Freelance Event Management

Experienced operational support when you need extra capacity.

Event planning & delivery
Stakeholder management
Supplier management
Operational readiness
Risk management

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Planning a new event? Want an independent perspective?

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Why Work With Me

Two decades making complex events actually work

The experience behind every review, observation and project, spanning mass-participation sport, national resilience and multi-agency operations.

20+

Years delivering complex events & operations

Multi

Agency event coordination at scale

3

Sectors: government, healthcare & technology

2

Perspectives: organiser and participant

Stonehenge Summer Solstice operations

National resilience exercises

NATO deployment logistics

Multi-agency event coordination

Runner and cyclist

Parent supporting junior national & international racing

Nicola Harrington

About Nicola

An experienced event professional who is also a participant

I've spent more than twenty years planning and delivering complex events, programmes and operations across government, healthcare and technology. I've run registration areas, briefed volunteers, managed suppliers and held the line on operational readiness when it mattered.

I'm also a runner and cyclist, and a parent supporting junior racing at national and international level. That means I understand participant behaviour from the inside, not just from the operations tent.

"As someone who is neurodivergent, I often notice assumptions, inconsistencies and gaps that can easily be missed when teams are close to an event."

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